Shipping policy
Where we deliver
We deliver to the United Kingdom, all 27 member states of the European Union, Switzerland, Norway, Iceland, Liechtenstein, the United States and Canada. If your country is not listed at checkout, we cannot deliver there yet.
Processing time
Orders are prepared and dispatched within 1–3 business days (Monday to Friday, excluding UK public holidays) after your payment has been confirmed. When your parcel leaves us you receive a dispatch email with a tracking link.
Delivery times
Estimated delivery times after dispatch, in business days:
| Destination | Estimated delivery |
|---|---|
| United Kingdom | 2–4 business days |
| European Union | 4–8 business days |
| Switzerland, Norway, Iceland, Liechtenstein | 5–10 business days |
| United States and Canada | 6–12 business days |
These are estimates. Customs checks, public holidays and carrier delays can occasionally add time; we will let you know if we become aware of a delay.
Shipping costs
Every order is sent with a tracked delivery service at a flat rate per destination. The cost is charged in the currency you shop in and is shown at checkout before you pay.
| Destination | USD | EUR | GBP | DKK | SEK | NOK | CHF |
|---|---|---|---|---|---|---|---|
| United Kingdom | 7.95 | 6.95 | 5.95 | 49.00 | 69.00 | 69.00 | 6.95 |
| European Union | 10.95 | 9.95 | 8.95 | 75.00 | 109.00 | 109.00 | 9.95 |
| Switzerland, Norway, Iceland, Liechtenstein | 14.95 | 13.95 | 11.95 | 99.00 | 149.00 | 149.00 | 13.95 |
| United States and Canada | 12.95 | 11.95 | 9.95 | 89.00 | 129.00 | 129.00 | 11.95 |
We do not add handling fees on top of these rates.
Import duties and taxes
Deliveries to countries outside the United Kingdom may be subject to import VAT, customs duties or clearance fees charged by the destination country. Unless your order confirmation states that these charges have been collected at checkout, they are not included in our prices or shipping costs and are payable by the recipient to the carrier or customs authority. Rules and thresholds differ by country; your local customs office can tell you what applies to you.
Tracking, delays and lost parcels
If your parcel has not arrived within 10 business days of the estimated delivery window, or tracking has not updated for 7 days, please contact us at support@lumiselle.shop. We will open an investigation with the carrier and, if the parcel is confirmed lost, send a replacement or refund you in full, including shipping.
Damaged parcels and wrong items
If your order arrives damaged, incomplete or not as described, email us within 14 days of delivery with your order number and, if possible, a photo. We will arrange a free return and send a replacement or give you a full refund. This does not affect your statutory rights.
Delivery address
Please check your delivery address carefully at checkout. If you notice a mistake, contact us straight away — we can change the address until your order has been dispatched.